Refund policy

At PB Games, we want you to be happy with your purchase. We understand that sometimes a product may not be the right fit or an issue may occur with an order. This Refund & Return Policy explains our return eligibility, refund process, and procedures for damaged, defective, or incorrect products.

30-Day Return Policy

PB Games accepts eligible returns within 30 days of delivery.

To be eligible for a return, the product should generally:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories, parts, manuals, and components, where applicable.
Show no signs of misuse, modification, or damage caused after delivery.
Include proof of purchase or valid order information.

Please contact us before returning any product. Returns sent without prior authorization or to an incorrect address may experience delays.

How to Start a Return

To request a return, contact us at support@pbgames.shop.

Please provide:

Your order number.
The product you would like to return.
The reason for your return.
Photos of the product and packaging if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions for eligible products.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 30 days of delivery.

The product should remain unused and in its original condition with its original packaging and components.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@pbgames.shop.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.

If we confirm that the product arrived damaged, defective, or incorrect due to our error, PB Games will provide an appropriate resolution, which may include:

A replacement.
A refund.
An approved return at our expense.

For eligible returns caused by our error, PB Games will cover the applicable return shipping costs.

Non-Returnable Items

Certain products may not qualify for return, including:

Products that have been used, altered, or damaged after delivery.
Products with missing accessories, parts, or components.
Personalized or custom-made products.
Gift cards, where applicable.
Products specifically identified as final sale or non-returnable before purchase, except where required by law.
Certain opened products that cannot reasonably be returned for health, hygiene, or safety reasons.

These restrictions do not affect any rights that cannot legally be excluded under applicable law.

Refunds

Once we receive your return, we will inspect the product and notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account.

The exact timeframe may depend on your bank, card issuer, or payment provider.

Exchanges & Replacements

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact us.

Replacements are subject to product availability.

If the original product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

Return Shipping

For eligible returns due to a change of mind, customers are responsible for return shipping costs.

For approved returns involving products that arrived damaged, defective, or incorrect due to our error, PB Games will cover the applicable return shipping costs.

Please contact us before shipping your return so we can provide the appropriate instructions.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@pbgames.shop.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, and the product may instead need to be returned according to this policy.

Late or Missing Refunds

If we have confirmed that your refund was processed but you have not received it within the expected timeframe, please check with your bank, credit card company, or payment provider.

Processing times can vary between financial institutions.

If you still need assistance, contact us at support@pbgames.shop.