Terms of service

Welcome to PB Games. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

By accessing our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. About PB Games

PB Games is an online store offering toys, games, and related products for children and families.

Business Name: PB Games
Address: 1367 Acequia Borrada, Santa Fe, NM 87507, United States
Email: support@pbgames.shop
Phone: +1 (505) 310-1290

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for fraudulent, illegal, or unauthorized activities.
Provide false, inaccurate, or misleading information.
Attempt to gain unauthorized access to our website, customer accounts, or systems.
Introduce viruses, malware, or other harmful technologies.
Interfere with the security or normal operation of our website.
Use automated systems in a way that disrupts or places an unreasonable burden on our services.
Infringe upon the intellectual property or other rights of PB Games or third parties.

We reserve the right to restrict access to our services when reasonably necessary to protect our business, customers, or systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information displayed on our website are accurate.

However, product colors may appear slightly different depending on your device, display settings, and lighting conditions.

Packaging, designs, specifications, and other product details may occasionally change.

If we discover a significant error affecting your order, we may contact you with the available options.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until your order has been successfully submitted and accepted.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the affected item and issue an appropriate refund.

5. Pricing

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price displayed during checkout when you submit your order, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout before you complete your purchase.

6. Orders and Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

PB Games reserves the right to review, decline, or cancel an order for legitimate reasons, including:

Product unavailability.
Incorrect pricing or product information.
Payment authorization problems.
Suspected fraudulent or unauthorized transactions.
Shipping restrictions.
Inventory discrepancies.
Technical or processing errors.

If we cancel an order after payment has already been collected, an appropriate refund will be issued to the original payment method.

7. Payments

You agree to provide accurate, complete, and current billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

Payments may be processed through third-party payment service providers. Their applicable terms and privacy practices may also apply.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy and the shipping information presented during checkout.

Processing and delivery timeframes are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or incorrect shipping information.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

9. Incorrect Shipping Information

Please carefully review your shipping information before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at support@pbgames.shop.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

10. Returns and Refunds

Eligible purchases may be returned according to our Refund & Return Policy.

PB Games currently provides a 30-day return period from delivery for eligible products, subject to the conditions and exclusions described in that policy.

Customers should contact us before returning a product to obtain the appropriate return instructions.

11. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@pbgames.shop.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, where applicable.

We will review the issue and provide an appropriate resolution for eligible claims in accordance with our policies and applicable law.

12. Order Cancellations

If you would like to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. The purchase may instead need to be handled according to our Refund & Return Policy.

13. Intellectual Property

Unless otherwise stated, original content available through the PB Games website—including our business name, branding, graphics, text, photographs, website design, icons, and other original materials—is owned by or licensed to PB Games and may be protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected PB Games content without appropriate authorization.

Third-party trademarks, characters, product names, photographs, and other intellectual property remain the property of their respective owners.

14. Reviews and Customer Content

If our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for the content you submit.

You must not submit content that is:

Fraudulent or misleading.
Unlawful or abusive.
Infringing upon another person's rights.
Malicious or harmful.
Unrelated to the relevant product or service.

We may moderate or remove customer-submitted content when reasonably necessary.

15. Third-Party Services and Links

Our website may use or provide links to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

PB Games does not control independently operated third-party services and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how PB Games may collect, use, disclose, retain, and protect personal information.

17. Children's Use

PB Games sells toys and games that may be designed for children. However, our online store and purchasing services are intended for adults.

Children should not independently provide payment information or complete purchases without appropriate adult involvement.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We do not guarantee that our website will always operate without interruption, errors, or technical problems.

Nothing in these Terms is intended to exclude or limit warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, PB Games will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or services.

Any limitations contained in these Terms apply only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold PB Games harmless from claims, losses, liabilities, or reasonable expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

21. Governing Law

These Terms are governed by the applicable laws of the State of New Mexico and the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.