Shipping policy

Thank you for shopping with PB Games. This Shipping Policy explains our shipping area, order processing times, estimated delivery times, tracking, and other important information regarding your order.

Shipping Area

PB Games currently offers domestic shipping within the United States only.

We do not offer international shipping at this time.

Orders must be shipped to an eligible address within the United States.

Order Processing Time

Orders are typically processed within:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time begins after your order has been successfully placed and payment has been authorized. Processing time is separate from shipping transit time.

Transit Time

After your order has been processed and shipped, the estimated transit time is:

5–7 business days

Transit time begins once your package has been transferred to the shipping carrier.

Estimated Total Delivery Time

The estimated total delivery timeframe is approximately:

Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: 6–10 business days

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

You will have an opportunity to review the shipping method, applicable charges, and order total before submitting your order.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier's tracking system to update after a shipping label is created. Tracking may initially show limited information while your package enters the carrier's network.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

If you discover an error after placing your order, please contact us as soon as possible at support@pbgames.shop.

We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Delivery Delays

Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occasionally occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
U.S. federal holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping addresses
Other unexpected carrier-related circumstances

If your order has passed its estimated delivery timeframe, please check your tracking information for the latest update.

If you still need assistance, contact us at support@pbgames.shop with your order number.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact our customer support team.

We will review the available tracking information and, where appropriate, work with the shipping carrier to determine the next steps.

Damaged Packages

Please inspect your order when it arrives.

If your product arrives damaged, contact us as soon as possible at support@pbgames.shop and provide:

Your order number
A description of the damage
Photographs of the product
Photographs of the shipping packaging, where applicable

Eligible cases will be handled in accordance with our Refund & Return Policy.

Incorrect or Undeliverable Addresses

PB Games is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If your package is returned to us because the address provided was incorrect, incomplete, or undeliverable, please contact us to discuss the available options.

Additional shipping charges may apply if reshipment is requested due to an incorrect address provided during checkout.